Shipping policy
At Kotikam, we are committed to delivering your orders safely and as quickly as possible. Every order is carefully processed to ensure a smooth shopping experience.
Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays are processed on the next business day.
- During peak seasons or promotional events, processing times may be slightly longer.
Delivery Time
Estimated delivery times within India:
- Metro Cities: 3–7 business days
- Other Cities & Towns: 5–10 business days
- Remote Areas: 7–12 business days
Delivery times are estimates and may vary due to courier delays, weather conditions, or other circumstances beyond our control.
Shipping Charges
- Free Shipping on eligible orders (if applicable).
- Shipping charges, if any, will be displayed during checkout before payment.
Order Tracking
Once your order has been shipped, you'll receive a tracking number via email or SMS. You can use it to monitor your shipment until delivery.
Incorrect Address
Please ensure your shipping address and contact details are accurate before placing your order.
Kotikam is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
Delivery Attempts
Our courier partners may attempt delivery multiple times. If delivery cannot be completed after several attempts, the order may be returned to us.
Damaged or Lost Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date. We'll work with the courier partner to resolve the issue as quickly as possible.
Questions?
If you have any questions about shipping or your order, please contact our support team through the Contact Us page.